TERMS OF BUSINESS
TRANSFER BOOKING
Online booking:
Your transfer can be booked at any time, 24 hours per day in any time of the year. The transfer booking can be made for any kind of destination from the reservation system. If your desired destination is not in the reservation system while it still meets the reservation criteria, you can send us an inquiry by e-mail or call us our contact number +386 40 575 566. The transfers from the reservation system can only be booked online. Exceptions from these rules are the contracting parties or customers with a special agreement. The booking is not complete until you receive a booking confirmation from our subscription department. After the booking is confirmed you will receive a document with all the details of your order and the type of payment you have selected. It is recommended to print the document in case the driver asks for it in order to identify the passenger.
The online booking is valid if it is done at least 24 hours prior to the transfer or if otherwise agreed.
Booking via email:
If the desired destination is not in our reservation system it is possible to make a booking via email. Send an inquiry for an offer. We will send you an offer and if you find it acceptable you are required to send us the confirmation of the order with offered conditions by return email. Your booking is not confirmed until you receive a booking confirmation from our subscription department. At the same time, you will receive a document with all the necessary information about your booking and the type of payment you have selected. It is recommended to print the document in case the driver asks for it in order to identify the passenger.
Booking via telephone:
Telephone bookings are accepted only in cases where the desired destination is not in the reservation system or you do not have the option to send the inquiry via email. Bookings via telephone are accepted only for urgent matters.
Urgent bookings:
Bookings that require transport in less than 24 hours are regarded as urgent orders. We can refuse the order in case we estimate that we will not be able to deliver the transfer in time or that there is a suspicion that the transfer will not be paid. Urgent orders of the transfer will be accepted according to the availability of our vehicles.
COLLECTING PASSENGERS
Collecting passengers at the airport – individual transfer
The driver will be waiting for a passenger in the building for passenger arrivals, immediately behind the line of free movement of passengers and people. The driver will have a nameplate with your name or a previously agreed inscription. We wait for the passengers up to 30 minutes after confirming that the plane landed. During this time, the passenger must contact our driver or call our emergency contact number, which is written on the document you printed. If the passenger fails to fulfill the conditions in this paragraph, we will consider that the passenger was not on the airplane and that we have performed this service. If the passenger has problems with the luggage, he must immediately notify our office so that we can notify the driver that he will wait even after the expiration of 30 minutes. Waiting for up to 30 minutes is free, each additional slot unit (30 minutes) is charged additionally. Each additional slot unit is charged 15.00€, which will be charged and the payment will be requested before the vehicle departs. If the conditions in this paragraph are not fulfilled, the driver will depart and we will have completed the service. In this case, the subscriber has no right to claim reimbursement of the paid transport. If the customer requests that the driver returns to the previously agreed place and waits for him, the service will be charged as a new order for which the payment is made directly to the driver before the carriage.
Collecting passengers at the address – individual transfer
The driver will arrive at the agreed address at the agreed time. The driver will wait 10 minutes. If the passenger does not arrive at the driver during this time, the driver will drive away and the service will be performed. If the passenger informs the driver or office of the delay, the driver will continue to wait, if so agreed. Waiting for up to 10 minutes is free, each additional slot (unit is 30 minutes) is charged additionally. Each additional slot unit is charged 15,00 €, which will be charged and the payment will be requested before the passengers depart. If the conditions in this paragraph are not fulfilled, the driver will depart and we will complete the service. In this case, the subscriber has no right to claim reimbursement of the paid transport. If the customer requests that the driver return to the previously agreed place and waits for him, the service will be charged as a new order for which the payment is made directly to the driver before the carriage.
Collecting passengers at hotels – individual transfer
When the driver arrives at the hotel, he will approach the passenger and accompany him to the vehicle. If the driver does not recognize the passenger or does not see him at the reception, the driver will turn to the hotel receptionist for help. If the receptionist cannot identify the passenger, the driver will wait 10 minutes for the passenger. If the passenger does not arrive at the driver during this time, the driver will drive away and the service will be performed. If the passenger informs the driver or office of the delay in departure, the driver will continue to wait, if so agreed. Waiting for up to 10 minutes is free, each additional slot (unit is 30 minutes) is charged additionally. Each additional slot unit is charged 15.00€, which will be charged and the payment will be requested before the passengers depart. If the conditions in this paragraph are not fulfilled, the driver will depart and we will complete the service. In this case, the subscriber has no right to claim reimbursement of the paid transport. If the customer requests that the driver return to the previously agreed place and waits for him, the service will be charged as a new order for which the payment is made directly to the driver before the carriage.
COLLECTION TIMES FOR TRANSFERS TO AIRPORTS OR PORTS
All times of collecting passengers in the order confirmation document are the recommended times for timely arrival at the desired destination. The time we recommend guarantees your timely arrival to desired destination. The carrier is committed to enable further travel at his own expanse, if the passenger chooses to take the recommended departure time and nevertheless misses the connecting transport (leaving the plane, the ship, the bus, the train). The company will enable the passenger to travel with a private vehicle or with the same means of transport that the passenger missed. If the passenger changes the recommended departure time for a later time, the company does not guarantee the timely arrival at the desired destination. Despite attempts to arrive at the desired destination in time, the driver will not be allowed to violate road traffic regulations. The time of collection can be changed only in agreement with the company. The collection time must not be changed in less than 12 hours before departure, except in exceptional circumstances or if agreed with our staff. If the passenger requests earlier than recommended departure, we reserve the right to charge additional fees, if due to the above a time conflict of collecting another passenger with the same vehicle arises.
LUGGAGE
When booking, the passenger is obliged to report any additional luggage, excessive sizes or exceptional forms of luggage. Standard luggage is a travel suitcase with dimensions 60cm x 40cm x 20cm. The passenger can only have one piece of standard luggage and a personal handbag. All unreported and extra luggage transportation will be charged additionally at the carrier’s rates immediately by the driver before departure. In the case that the luggage would affect a comfortable trip, the driver may refuse unreported extra luggage. In this case, the driver will contact the office to find an acceptable solution for extra luggage for the passenger. All additional luggage charges are charged separately under the pricelist, depending on the option of transport types for extra luggage. If the passenger does not accept any proposal from the carrier for the transport of additional luggage, the company is not obliged to allow the carriage of the passenger, and thus it is considered that the carriage has been made and the passenger cannot claim a refund of the transportation fee.
USE OF SERVICES
All users of our services are expected to behave respectful and with accordance to social standards. No user will be allowed to disturb, offend (verbally or mentally) other users of our services or employees of the company. The user of the service that will be a disturbing factor will be immediately removed from the vehicle without reimbursement of the paid service.
Persuading the employees of the company to violate the laws and regulations of the countries in which the service is provided is not permitted. If the user of the service is persistent in his / her behavior, the passenger may be removed from the vehicle. An employee may also decide to report the user to the appropriate authorities if local regulations and laws are violated.
If during or after the service is performed, it is found that damage to the equipment and vehicles of the company has been caused, the user (if proven guilty) will be required to reimburse the cost of the elimination of the damage, immediately at the location. If the user of the service is not satisfied with the assessment of the damage, the appraisal will be carried out by a qualified person for the assessment of the damage. The damage assessment will be carried out with the insurance company where the vehicles and equipment are insured. If the user challenges the unprofessional assessment of the damage, he will have to deposit the amount of unprofessional repair cost estimation from the company until the valuation is carried out with the insurance company. It is not allowed to drink or eat in the vehicle. The company will schedule stops if the trip is longer than two hours. Each stop will be long enough so that passengers can rest, have a snack and meet any other need. Generally, stops are not longer than 15 minutes, unless otherwise agreed with all passengers. Travel time and stops are also laid down in the regulations that the transport company must comply with in order to carry out transport operations. The carrier must not violate any regulations and laws determining travel time, speed and stops.
If the passenger does not comply with the company’s instructions on food and beverage in vehicles, and the vehicle will be found to be excessively dirty, the user will have to cover the cost of cleaning the entire interior of the vehicle.
PAYMENTS AND CACELATIONS
PRO FORMA INVOICE PAYMENT
The transport is paid with an invoice – with a preliminary transfer to the address:
Rami Subaie s.p.
Vikrče 31U
1211 LJUBLJANA ŠMARTNO
Slovenija
IBAN: SI56 6100 0001 6155 794
Delavska hranilnica d.d.
All services must be paid according to the pro forma invoice, unless otherwise agreed. The exceptions are mediators, travel agencies, travel agencies, transport companies, companies and individuals who have a contract signed with us. The contracting parties have agreed payment deadlines.
All cancellations must be performed at least 7 days prior to the commencement of the service. At that time, the cancellation is considered timely and the service user is entitled to full reimbursement of paid services. For cancellations that are made 3-7 days before the start of the service, we reserve the right to withhold 50% of the payment for the ordered services. For cancellations that are performed less than three days prior to the commencement of the service, we reserve the right to withhold the entire payment for ordered services.
LIABILITY DISCLAMER
A company will do everything that is expected to deliver the service perfectly. An enterprise does not accept liability for unforeseen events or acts caused by another company, institution or individual, or a natural event that may cause untimely arrival at the desired destination. The same applies to the case where the passenger does not approach the driver as specified in the paragraphs above. In this case, the refund of the payment for the ordered service is not possible.
CONFIRMED RESERVATION CERTIFICATE
A confirmed booking certificate is a document you received from our side after paying for transport to the desired destination. It is necessary for you to have the certificate before the journey begins.
